Be Like Junior Associate Program
In 2009, we established the Be Like Junior Associate Program so that all of our associates could be trained and coached to follow the example of Marion “Junior” Smith. Junior is a pest control technician in Atlanta, GA. who has set high standards for customer service. Junior has a reputation for providing friendly and professional service and he is often requested by customers in the Atlanta area. As part of the Be Like Junior Program, we evaluate and grade associates based on customer service and the benchmark set by Junior. Junior was voted the Southern and Sovereign Pest Control Associate of the Year in 2009. He won this award because of his reputation for outstanding customer service. In 2009, more than 300 customers contacted our company to praise Junior and request him as their technician. The Associate of the Year award recognizes an exceptional associate who has made a positive impact on our company. Associates often win this award because of their dedication to customer service and for striving to Be Like Junior.
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