CUSTOMER STORIES

We have built our business on great customer service and word of mouth recommendations from our customers. Read what our customers have to say about our service and business below!

"I wanted to leave a comment on one of your Employers. His name was Nick. I was at a friend's house when he came for the appointment and he was the most professional and nicest young man that I have ever met. If I owned my own house, I would definitely have Southern Pest Control treat it. I will recommend your company to other friends. Nick was just so informative and answered all her questions and even a couple that I had! He really knew what he was talking about and what he was doing! I was very impressed!"
Peggy W. – Virginia Beach, VA

"I called customer service with some questions and potential concerns.  The customer service representative was very helpful.  Not only did she work to schedule my appointment at a convenient time and quickly, but she sent one of Southern Pest Control's premier employees, Rick Campbell.  Rick was awesome - just a kind professional with a wonderful disposition, with outstanding communication and customer service skills, and he clearly knew what he was doing.  Thank you Southern Pest Control!"  Elizabeth S. – Richmond, VA

"Shawn came to my home today for my annual termite inspection. He answered all of my questions very professionally and with clarity and enthusiasm. He is an expert in his field and you are lucky to have such a high caliber employee. My family is glad that we have Sovereign as our pest control company and we will recommend your company to our family and friends."
Jim H. – Alpharetta, GA

"I have been a customer of Sovereign Pest Control for almost 10 years. I have a busy schedule and taking time from work to meet a service technician is not easy. The service technicians and customer service reps have always been professional and courteous. I highly recommend their services."
Kieran P – Virginia Beach, VA

"I researched multiple companies for my termite service when I purchased my home. I decided to use Southern because their termite program was a better value compared to the other companies. I have been very happy with the service."
Thomas D – Virginia Beach, VA

"The customer service from Sovereign Pest Control has always been exceptional. The service technicians are knowledgeable and professional. Several companies have treated our home for ants over the years but we have had the best results with Sovereign Pest Control."
Rhett D – Midlothian, VA

"You are a superb company, always available as needed. Your technicians are most courteous, thorough, and a pleasure to have in our house."
Rev. Ralph W. Bayfield – Ashburn, VA

Have a great story you'd like to share about Sovereign Pest Control? We would like to hear from you so please submit your story below.

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Marion "Junior"Smith was voted the 2009 Associate of The Year because of his dedication to customer service. We encourage and keep record of customer feedback as our associates are coached and trained to provide friendly and professional service. Over 300 customers contacted our customer service department in 2009 to compliment Junior and request him as their service technician.

This is a company record! Junior has set a higher standard for himself and our associates. Thus, we are requesting that all of our associates emulate his success and we are starting the Be Like Junior Program, encouraging all of our associates to develop customer loyalty similar to Junior and use his record as a benchmark.

We are requesting that all of our associates aspire to Junior's standard and we are measuring customer compliments and service requests. Please use the customer feedback form to let us know how our associates are doing.

2010 Associate of the Year
We are proud to recognize Rick Campbell as the 2010 Winner of the Southern & Sovereign Pest Control Associate of the Year. Rick works as a technician in our Richmond, Va. location. Rick was selected because of his excellent customer service as evidenced by the numerous compliments submitted by our customers. We have requested that all of our associates participate in the "Be Like Junior Program"and aspire to a higher level of service. During his career with our company, Rick has consistently provided friendly and quality service to our customers and we are proud to award him the Associate of the Year for 2010.